Anyone who knows me, knows that I like the Empire Grill. I have a few friends who haven’t had the best experiences there, but I continue to patronize the place because the food and service are almost always very good. One of the great things about this restaurant is that it’s wireless…or it’s supposed to be.

This morning, I had a breakfast meeting there and I needed wireless for the meeting. I got there before my friend and was disappointed to discover that yes they have wireless, but nobody on staff knew what the security code was. I was irritated in fact. The person I talked to said that nobody there knew and that most requests for wireless didn’t come until the afternoon. So, I walked out and called my friend. We went down to Spot Elmwood, where wireless is also unavailable (but available at Spot Delaware). We decided to make due without wireless and wrapped up our meeting.

The point being that I like Empire Grill, but it was not customer friendly to my needs this morning, which was disappointing for me…

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